Brand Reputation Management
Online Brand Reputation Management
Online brand reputation management is all about managing the way your potential customers see you online. Not just that they see you, which is affected by SEO, but how they see you by your online reviews and ratings. We help businesses generate more high-value online business reviews that help people know why they should work with your company.
Statistics show that about 93% of US consumers check online business reviews, and 4 of 5 people have changed their mind and reversed a decision to buy after reading negative reviews.
The research also shows that about 72% of buyers trust online business reviews nearly as much as they would a recommendation from one of their own family members.
That all adds up to mean the way people see you influences their perspective of you long before they even talk to you or take the time to look at your website. We can help you manager all of this with tools that help you generate more online business reviews so they help more of the public learn they can trust you.
if you are ready to improve your brand reputation management we will help you identify ways to encourage more ratings and reviews while also improving the types of reviews you receive. Our
More About Our Reputation Management Services
A part of digital marketing that is newer, and therefore often overlooked, is the realm of reputation management. Reputations management is the use of online ratings and reviews to help your potential customers know who you are and what sets you apart.
Good reviews inspire people to believe that you can help them. They entice the customer to call you to learn more. A good review is an invitation for that potential customer to see you as the solution for their problems. Along with online reviews are ratings. Ratings are the popularity votes to support your reviews. A rating shows that previous customers rate your business highly.
When customers look online they see both your business’s ratings and reviews. These will give them a good idea of the quality of business you are. If you have lots of reviews but low ratings, it likely indicates you have left many people dissatisfied. If you have high ratings but few reviews, people may wonder if the rating is authentic.
The worst thing you can do is attack a negative review. Tactfully addressing it and attempting to resolve it can not only lead to a corrected review later, but also show other potential customers the character of your business.
Our reputation management services will help your business take things to the next level, setting you apart from your competition, and bringing you more revenue than ever before.
Would you like to start a project with us?
Discuss your project with one of our SMB Digital Marketing Strategists to see how we can help you progress your business forward.