Brand Reputation Management

Online Brand Reputation Management

Online brand reputation management is all about managing the way your potential customers see you online. Not just that they see you, which is affected by SEO, but how they see you by your online reviews and ratings. We help businesses generate more high-value online business reviews that help people know why they should work with your company.

Statistics show that about 93% of US consumers check online business reviews, and 4 of 5 people have changed their mind and reversed a decision to buy after reading negative reviews.

The research also shows that about 72% of buyers trust online business reviews nearly as much as they would a recommendation from one of their own family members.

That all adds up to mean the way people see you influences their perspective of you long before they even talk to you or take the time to look at your website. We can help you manager all of this with tools that help you generate more online business reviews so they help more of the public learn they can trust you.

if you are ready to improve your brand reputation management we will help you identify ways to encourage more ratings and reviews while also improving the types of reviews you receive. Our 

Online Ratings

Online reputation management is about generating both ratings and reviews. Ratings are the way customers have judged your service or products. They are most commonly denoted in terms of stars. A five star rating is an indication that you have done well, while a one star rating is possibly evidence that you somehow underwhelmed a past customer. You can’t control what ratings your customers give you, or even in they are genuine and authentic, but using our tools you can help control the ratings by screening them before they get posted. This allows you to address the lower ratings and ask how you can correct things to improve their opinion. it also means you can better understand how to improve your business to better meet the customer’s needs and establish a more trusted brand. That’s why it is called online reputation management.

Online Reviews

Where ratings allow for easy representation of a customer’s opinion, reviews give details that tend to heavily influence what future customers will think. Both are equally important parts of online reputation management. We all have opinions, and the right to express those opinions. Being able to share those opinions and learn from others before making a buying decision is very helpful. Furthermore, business with more of the positive reviews tend to have better perceived quality and value. We like to listen to others opinions, so we tend to believe the company with better and more reviews are the best. You can improve your online image by encouraging your happy customers to give you positive reviews. This takes a proactive strategy and we know how to make that plan happen. Together, we can help more new customers find you!

More About Our Reputation Management Services

A part of digital marketing that is newer, and therefore often overlooked, is the realm of reputation management. Reputations management is the use of online ratings and reviews to help your potential customers know who you are and what sets you apart.

Good reviews inspire people to believe that you can help them. They entice the customer to call you to learn more. A good review is an invitation for that potential customer to see you as the solution for their problems. Along with online reviews are ratings. Ratings are the popularity votes to support your reviews. A rating shows that previous customers rate your business highly.

When customers look online they see both your business’s ratings and reviews. These will give them a good idea of the quality of business you are. If you have lots of reviews but low ratings, it likely indicates you have left many people dissatisfied. If you have high ratings but few reviews, people may wonder if the rating is authentic.

The worst thing you can do is attack a negative review. Tactfully addressing it and attempting to resolve it can not only lead to a corrected review later, but also show other potential customers the character of your business.

Our reputation management services will help your business take things to the next level, setting you apart from your competition, and bringing you more revenue than ever before.

Online Brand Reputation Management

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